Getting Started
- •Pre-Assignment Review
- •Workshop Objectives
- •Action Plans
Active Listening Training - The secret of great communicators!
Great communication starts with active listening. Develop practical skills to listen with purpose, build stronger relationships and respond with confidence. Through engaging, interactive learning, you'll improve everyday conversations and create more meaningful connections in the workplace.
Expert-Led Online Classes
About This Course
Effective communication starts with understanding others. Develop the skills to listen with purpose, ask better questions and respond with confidence. This practical, interactive course helps you strengthen your active listening skills through proven techniques, including attentive listening, body language, effective questioning and thoughtful responses. Learn how to reduce misunderstandings, build stronger relationships and create more productive conversations. You'll gain practical tools you can apply immediately in the workplace and beyond. Delivered through engaging, instructor-led training, this course provides opportunities to practise new skills and improve everyday communication.
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
How Well Do You Actively Listen?
- •Group Activity
What Affects Listening?
- •What Affects Listening?
- •Things That Prevent Us From Listening
- •Listen – Really Listen – Using Minimal Encouragers
- •Why Use Minimal Encouragers?
Determine Your Communication Behaviours
- •REACH and Communication Styles
- •Step 1: Increase your awareness and adaptability
- •Step 2: Adapt your approach
Verbal Communication Skills
- •Listening and Hearing; They Aren’t The Same Thing
- •Focused Listening
- •Asking Questions
- •Open Questions
- •Closed Questions
- •Clarifying Questions
- •Body Language
High Emotion - Low Intelligence
- •How to Accurately Perceive Emotions
- •Use Emotions to Facilitate Thinking
- •Manage Emotions
Tips and Tricks to Manage a Brainstorming Environment
- •Tips and Tricks
Wrapping Up
- •Words from the Wise
- •Action Plans
Learning Outcomes
- •Engage more effectively through actively listening
- •Understand the difference between ‘hearing’ and ‘listening’
- •Learn the techniques to listen actively
- •Increase their awareness of communication behaviours
- •Understand how emotions effect their ability to listen
- •Learn to paraphrase and restate for clarification
- •Be able to manage and encourage constructive collaboration
Learn from Experts
Meet Your Instructors
Caroline
Caroline is an experienced international Facilitator and ICF Certified Coach with more than 25 years’ experience across coaching, leadership development, business development and education. Bilingual in English and French, she has supported thousands of people across Europe and North America. Specialising in Emotional Intelligence, communication, leadership, public speaking and conflict resolution, Caroline brings an engaging and people-focused approach to her sessions. She holds a Master’s Degree in Business Management and certifications in Emotional Intelligence, Integral Coaching and Non-Violent Communication.
Darla
Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.
Audrey
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Timezone
Tue, 08 December 2026
03:00 am
$450.00 USD
Fri, 05 February 2027
03:00 am
$450.00 USD
Sat, 10 April 2027
02:00 am
$450.00 USD
Thu, 17 June 2027
02:00 am
$450.00 USD