Active Listening Training - The secret of great communicators!

Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received. This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.

Expert-Led Online Classes

About This Course

Active Listening Training - The secret of great communicators!

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace. The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques. After learning and implementing these techniques you will become a more effective communicator in all situations. This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. These courses are facilitated in English, and are open to people from different industries in all countries especially across The United States, Singapore, Malaysia, and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews. **Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Investment : $450.00 USD

3 Hours

Live online learning with an expert instructor

Small Classes

Interactive sessions with 5 to 20 participants

Certificate

Earn a certificate of completion to showcase your achievement.

REACH

Access the globally recognized REACH personality assessment

What You'll Learn

Course Modules

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Getting Started

  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans

How Well Do You Actively Listen?

  • Group Activity

What Affects Listening?

  • What Affects Listening?
  • Things That Prevent Us From Listening
  • Listen – Really Listen – Using Minimal Encouragers
  • Why Use Minimal Encouragers?

Determine Your Communication Behaviours

  • REACH and Communication Styles
  • Step 1: Increase your awareness and adaptability
  • Step 2: Adapt your approach

Verbal Communication Skills

  • Listening and Hearing; They Aren’t The Same Thing
  • Focused Listening
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Clarifying Questions
  • Body Language

High Emotion - Low Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions

Tips and Tricks to Manage a Brainstorming Environment

  • Tips and Tricks

Wrapping Up

  • Words from the Wise
  • Action Plans

Learning Outcomes

  • Engage more effectively through actively listening
  • Understand the difference between ‘hearing’ and ‘listening’
  • Learn the techniques to listen actively
  • Increase their awareness of communication behaviours
  • Understand how emotions effect their ability to listen
  • Learn to paraphrase and restate for clarification
  • Be able to manage and encourage constructive collaboration

Learn from Experts

Meet Your Instructors

Darren

Darren

As a highly experienced coach and facilitator, Darren understands the critical importance of being able to effectively influence key internal and external stakeholders to drive key business outcomes. This requires advanced communication skills, in particular, active listening skills. To be able to not only hear what a person is saying, but to listen and understand, is what great communicators do, and Darren will lead you through practical and effective strategies to help you improve your ability to communicate more effectively, as well as increasing your influence.

Joseph

Joseph

As an experienced corporate trainer, facilitator and business owner, Joseph has successfully worked with many MD's, CEO's, senior managers, politicians, frontline and sales professionals. His aim has always been to assist businesses achieve their Strategic goals and develop a competitive edge; in addition to raising the team’s effectiveness by focusing on communication and emotional intelligence. Joseph's qualifications include a Master of Business with triple major (Applied Social Psychology, Marketing and Business Development) from Victoria University (Melbourne), Certificate IV in Training and Assessment (TAE40116) and First Impressions Image Consultancy Certificate (UK). Joseph has a passion for helping teams and individuals achieve results and improving their effectiveness through practical, easy-to-implement Neuroscience based techniques and the fostering of new habits. With a proven track record and impeccable reviews and results, your team's learning and development will be in great hand. Joseph's dynamic and personable style will keep your team captivated and learning throughout the session.

Darla

Darla

Audrey

Audrey

Timezone

Wed 30 September

03:00 am

$450.00 USD

Tue 08 December

03:00 am

$450.00 USD

Fri 05 February

03:00 am

$450.00 USD

Sat 10 April

02:00 am

$450.00 USD