In-House Training Terms & Conditions
Our Commitment to you:
Professional and Organised
PD Training will provide a suitably skilled and knowledgeable trainer to deliver the training required by your organisation.
The trainer will arrive at the delivery venue with sufficient time to be organised and prepared to deliver the course in a professional, confident and organised manner.
The trainer will deliver the course professionally and show tolerance, patience and consideration to all participants before during and after the course.
The trainer will confirm expectations and plan the provision of all resources required to meet those expectations.
Confirmation of Satisfaction
Depending on the nature of the course we will use different methods, however at the conclusion of every delivery, the participants, management or both will be asked to provide a post course evaluation/confirmation of satisfaction.
Delivered as promised – or your money back
We will always deliver the course as promised, and meet or exceed your expectations, or we will refund your money.
Privacy and Confidentiality
PD Training respects all clients privacy and treats all information provided as confidential. At no time will PD Trainingpass on information provided to a third party unless otherwise agreed prior by the client or required by law.
Your part of the deal:
Planning and Organisation:
We will endeavor to ensure the event runs smoothly, but please assist us by clearly explaining your expectations, and help plan any resources required.
For example, if a PowerPoint presentation is required, does the facility have a PC and Projector? If not, can they be provided? Or does the trainer need to bring one or both devices? If the trainer is bringing both devices, will there be a suitable wall or projector screen to display the presentation? Are there sufficient power plugs, extension leads etc.
Trainers normally require at least 30 minutes to set up the room, will there be any issues accessing the room?
Where is the best parking?
Payment and Course Confirmation
Bookings are confirmed when payment is completed.
Taking a course with pdtraining.com.au is much like taking a flight or attending a concert – payment confirms the booking.
Payment is best made by EFT:
Name: Professional Development Training
BSB: 064 123
Account: 1019 2133
Name: Professional Development Training Pty Ltd
ABN: 29 392 605 049
ACN: 144 047 656
In the event of a cancellation a full refund/or credit adjustment will be receivable to the client ONLY if cancellation is made more than 10 working days (more than 2-weeks) prior to the agreed date.
Where cancellation is between 6-10 business days (between 1 and 2 weeks) prior to delivery a 50% refund will be offered to the client.
Where cancellation is 5 days (1 week) the full payment is forfeited.
In the event of rescheduling less than 2-weeks prior to the agreed delivery date, pdtraining.com.au reserves the right to charge a reschedule fee of up to 20% of the original booking fee.
Clients are requested not to approach or accept any offer by any trainer provided by pdtraining.com.au to make bookings directly with the trainer.
In other words all bookings and payments made for any courses delivered or services provided by a trainer that was introduced to the client via pdtraining.com.au must be made via pdtraining.com.au – not to the trainer directly or any other entity with which the trainer may be associated.
Terms and Conditions for Public Class bookings at pd training
Upon enrolment in a course participants will receive a Registration notification. The registration confirms that there interest in this course has been registered, and that a they have a seat reserved for that class.
After registration, before confirmation students are free to cancel their enrolment by calling 1300 121 400 or emailing [email protected]. During this period pdtraining may reschedule dates as the need arises.
Course confirmation and payment
Approximately 2-weeks from the scheduled date of the course credit card payments will be processed and confirmation will occur.
After course confirmation pdtraining guarantees delivery of the course as scheduled.
Late Cancellation, No-show and Fully Transferable enrolment
If a participant fails to show for the class in which they are confirmed, they will be able to re-schedule their enrolment to an alternative class, however no refund will be available.
If a participant wants to change their mind after confirmation, their enrolment will be fully transferrable (for them or any friend/colleague) to any other class run by pdtraining anywhere in the same country. No refunds are available.
We look forward to providing every participant with a fun and rewarding learning experience.
Thank you for choosing pd training.
Room Hire Terms & Conditions
If room hire is cancelled 10 business days or more prior to the scheduled date no penalty is applied.
Cancellation between 10 and 3 days prior for to the scheduled date a fee equal to 20% of the room hire booking will be charged.
Cancellation less than 3 days prior to the scheduled date, the full room hire rate will be charged.
The National Privacy Principles established by the Privacy Act 1988 applies to Professional Development Training Pty Ltd as trustee for PDT Unit Trust.
The information that we collect and hold usually falls into three categories:
1. Course Participants
Information submitted and/or obtained at time of registration for training by or on behalf of course participant for training courses and any other source in connection with the provision of training courses.
2. Contract Trainers
Information submitted and/or obtained by a contract trainer on behalf of pdtraining for delivery of training courses and or professional services.
Information submitted and/or obtained via our; Group Instant Online Quote, Public Schedule Enrolment Form or Quick Enquiry.
Information obtained may be:
- Business Name, Full Name, Email Address, Telephone Number, Address Details
This information will only be used for the purpose for which you provided it. We will at your request, provide you with access to any information for which we have collected about you through contact or through our website in accordance with the Information Privacy Principle 6, Privacy Act 1988.
If you wish to access this information please email enquiries[email protected] or phone 1300 121 400 and we will endeavour to action your request immediately.
If you no longer with to receive email from pd training, please respond to the email with an unsubscribe request.
If you wish to access this information please email [email protected] or phone 1300 121 400 and we will endeavour to action your request immediately.