Cancellation
In the event of a cancellation a full refund and/or credit adjustment will be receivable to the client only if cancellation is made more than 10 working days (more than 2 weeks) prior to the agreed date. Invoices for courses cancelled within 2 weeks of the delivery date will still be payable.
Where cancellation is between 6–10 business days (between 1 and 2 weeks) prior to the course delivery date, a 50% refund will be offered to the client.
Where cancellation is 5 days (1 week) prior to the course delivery date, the full payment will be due/forfeited.
Where customisation of training materials has begun, the customisation invoice will still be payable even if cancellation of the program or course is made outside of the 2-week cancellation policy.
