Do Manners Matter?
- •The Case for Business Etiquette
- •The ABC of Business Etiquette
- •Reflection
Business Etiquette & Professional Conduct Training
Build confidence in professional interactions and create a positive impression in every business setting. This practical course helps you strengthen workplace communication, master essential business etiquette and navigate professional situations with confidence and respect.
Expert-Led Online Classes
About This Course
Build confidence in professional interactions and strengthen workplace relationships through effective communication and business etiquette. This practical, interactive course helps you develop the skills to present yourself professionally, create positive first impressions and communicate with confidence across different business settings. Explore essential etiquette for meetings, workplace functions, body language and everyday professional interactions. Learn how to navigate workplace situations with professionalism, adapt your communication style and build stronger relationships with colleagues and clients. You'll gain practical tools you can apply immediately to improve interactions and represent your organisation with confidence. Delivered through engaging, instructor-led training, this 3-hour course provides opportunities to practise essential skills and develop a more confident, professional approach to workplace communication.
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
How To Make An Impression
- •First Impressions do Count
- •Body Language
- •Reflection
The Personal Touch
- •Introduction Etiquette
- •The Hand Shake
- •Polite Conversation
- •Personal Style
- •Reflection
Netiquette – Manners In The Online World
- •Civility on the Internet
- •Email Etiquette
- •Social Media Etiquette
- •Reflection
Global Business Etiquette
- •Global Business
- •Understanding Particular Cultures
- •Reflection
Social Business Etiquette
- •Socializing After Hours
- •Marking Employee Events
- •Reflection
Dealing With Challenges Professionally
- •Personal Issues
- •Difficult People
- •Ethical Dilemmas
- •Reflection
Reflections
- •Create an Action Plan
- •Accountability = Action
Learning Outcomes
- •Understand why business etiquette matters and how to improve business etiquette culture
- •Understand the three components of business etiquette - appearance, communication, and behavior
- •Know how to make a great first impression
- •Understand how to read body language
- •Understand the intricacies of introducing people in business contexts and how to remember people’s names
- •Understand the art of conversation both in person and on the phone
- •Understand how your personal style influences how you communicate
- •Know the right way to behave online in a business context
- •Explore the do's and don'ts of email etiquette
- •Know how to behave in business social contexts
- •Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
Learn from Experts
Meet Your Instructors
Caroline
Caroline is an experienced international Facilitator and ICF Certified Coach with more than 25 years’ experience across coaching, leadership development, business development and education. Bilingual in English and French, she has supported thousands of people across Europe and North America. Specialising in Emotional Intelligence, communication, leadership, public speaking and conflict resolution, Caroline brings an engaging and people-focused approach to her sessions. She holds a Master’s Degree in Business Management and certifications in Emotional Intelligence, Integral Coaching and Non-Violent Communication.
Darla
Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.
Audrey
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Timezone
Sat, 28 November 2026
03:00 am
$450.00 USD
Wed, 20 January 2027
03:00 am
$450.00 USD
Thu, 04 March 2027
03:00 am
$450.00 USD
Sat, 17 April 2027
02:00 am
$450.00 USD