Conflict and its Benefits
- •What is Conflict?
- •Avoidance as a Strategy
- •Activity: Analysing Difficulty
Dealing With Difficult People in the Workplace
Build the confidence to manage difficult workplace interactions and maintain positive relationships. This practical course helps you understand challenging behaviours, manage emotions and communicate effectively. Gain valuable insights into different personality styles and learn strategies to reduce tension, resolve conflict and strengthen workplace relationships.
Expert-Led Online Classes
About This Course
Develop the confidence to handle difficult workplace situations, resolve conflict and maintain positive professional relationships. This practical, interactive course helps you understand the root causes of conflict, recognise challenging behaviours and respond effectively to difficult people. Learn strategies to manage tension, communicate assertively and find constructive solutions when dealing with colleagues, customers and managers. Through practical exercises and real workplace scenarios, you'll develop the skills to navigate challenging conversations, prevent recurring issues and build stronger relationships. Gain practical tools you can apply immediately to manage difficult interactions with greater confidence, professionalism and understanding.
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
Understanding my Response to Conflict
- •REACH Quadrants
- •Activity: Conflict Styles
Preventing Problems
- •Recognising Misconceptions
- •Activity: Preventing Problems
Maintaining Focus
- •The Three Fs
- •Activity: Applying the Three Fs
Managing Anger
- •Activity: Coping Strategies
- •Dealing with Other People's Anger
Conflict Resolution Model
- •Three Step Model
- •Activity: Applying the Three Step Model
Learning Outcomes
- •Identify root causes of difficult behaviour
- •How to approach and manage difficult people
- •Understand particular types of Behaviour
- •How to deal with Passive and Aggressive Behaviour
- •Dealing with workplace conflicts
Learn from Experts
Meet Your Instructors
Amanda
Amanda is an International Coach, Facilitator and Trainer who is passionate about helping people helping her participants deal with difficult people in their workplaces. She believes that anything can be achieved with a bit of curiosity and a smile! She has spent that last 5 years working with groups and individuals to understand people and why they behave the way they do and in turn be able to deal with workplace conflicts that arise from this. She is also a Certified REACH Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.
Caroline
Caroline is an experienced international Facilitator and ICF Certified Coach with more than 25 years’ experience across coaching, leadership development, business development and education. Bilingual in English and French, she has supported thousands of people across Europe and North America. Specialising in Emotional Intelligence, communication, leadership, public speaking and conflict resolution, Caroline brings an engaging and people-focused approach to her sessions. She holds a Master’s Degree in Business Management and certifications in Emotional Intelligence, Integral Coaching and Non-Violent Communication.
Darla
Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.
Audrey
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Todd
Todd is a dynamic Facilitator and Certified Professional Coach with more than 15 years’ experience helping people build stronger leadership, communication, and customer experience skills. Having worked with people at all career levels from emerging leaders through to senior executives, Todd brings a great mix of practical business experience, energy and a coach’s mindset to every session. A former Learning & Development leader at Deloitte and a licensed attorney, Todd has a unique ability to combine real-world corporate experience with engaging, practical learning. He is particularly passionate about emotional intelligence, resilience, coaching, presentation, and facilitation skills, and navigating difficult conversations. Todd has facilitated and coached across an impressive range of organisations and industries, including financial services, automotive, life sciences, hospitality and professional services, working with organisations such as BlackRock, JP Morgan Chase, Citi, BMW and Mercedes-Benz. He is also a Certified Professional Coach (IPEC) and experienced in tools and methodologies including Situational Leadership, SDI, REACH and Deloitte Business Chemistry.
Timezone
Tue, 24 November 2026
03:00 am
$450.00 USD
Sat, 20 February 2027
03:00 am
$450.00 USD
Thu, 08 April 2027
02:00 am
$450.00 USD
Wed, 26 May 2027
02:00 am
$450.00 USD