Conflict and its Benefits
- •What is Conflict?
- •Avoidance as a Strategy
- •Activity: Analysing Difficulty
Dealing With Difficult People in the Workplace
During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, while also learning how to understand and influence them, so that a successful resolution can be achieved without creating negative feelings or damaging relationships. The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours and much more. The course includes a personality profiling tool report, which helps participants to better understand themselves and how to best interact with other personality types as well.
Expert-Led Online Classes
About This Course
Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations. In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict. This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. These courses are facilitated in English, and are open to people from different industries in all countries especially across The United States, Singapore, Malaysia, and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews. **Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
Understanding my Response to Conflict
- •REACH Quadrants
- •Activity: Conflict Styles
Preventing Problems
- •Recognising Misconceptions
- •Activity: Preventing Problems
Maintaining Focus
- •The Three Fs
- •Activity: Applying the Three Fs
Managing Anger
- •Activity: Coping Strategies
- •Dealing with Other People's Anger
Conflict Resolution Model
- •Three Step Model
- •Activity: Applying the Three Step Model
Learning Outcomes
- •Identify root causes of difficult behaviour
- •How to approach and manage difficult people
- •Understand particular types of Behaviour
- •How to deal with Passive and Aggressive Behaviour
- •Dealing with workplace conflicts
Learn from Experts
Meet Your Instructors
Amanda
Amanda is an International Coach, Facilitator and Trainer who is passionate about helping people helping her participants deal with difficult people in their workplaces. She believes that anything can be achieved with a bit of curiosity and a smile! She has spent that last 5 years working with groups and individuals to understand people and why they behave the way they do and in turn be able to deal with workplace conflicts that arise from this. She is also a Certified REACH Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.
Derrick
Derrick is a highly sought after trainer and facilitator in Dealing With Difficult People in the Workplace both in the public and private sectors. His qualifications and experience have come from nearly 30 years of practical real-world roles. His career began as an aircraft mechanic where he progressed into management and led diverse teams in a busy maintenance environment as well as working in a change management environment. These roles involved dealing with various cultures, levels of seniority, experience, background and diverse work environments ensuring both organisational and individual needs were met.
Timezone
Tue, 22 September 2026
03:00 am
$450.00 USD
Tue, 24 November 2026
03:00 am
$450.00 USD
Sat, 20 February 2027
03:00 am
$450.00 USD
Thu, 08 April 2027
02:00 am
$450.00 USD