Create Structure for Success
- •Forward-To-CC-BCC
- •Urgent
- •! High Importance vs Low Importance
- •Subject
- •Salutation
- •Introduction – Body – Conclusion
- •Signature
- •Draft
- •Time Delays
Email Etiquette Training
Effective email and internet communication is essential for workplace productivity, yet unnecessary messages and unclear communication can waste valuable time. This practical course helps you communicate more efficiently, reduce unnecessary emails and understand responsible internet use. Learn how to apply effective communication practices and follow organisational guidelines to improve productivity and professionalism.
Expert-Led Online Classes
About This Course
Effective email communication is essential for maintaining professionalism, improving productivity and reducing misunderstandings in the workplace. This practical, interactive course helps you develop the skills to write clear, concise and professional emails. Learn effective email etiquette, message structure, inbox management and how to use signatures, templates and contact groups efficiently. Gain practical techniques to manage email communication with confidence, save time and ensure your messages are understood. Apply these skills immediately to improve everyday workplace communication and efficiency.
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
Rules of Thumb
- •Effective Subject lines: Tell Me What You Need
- •One Page View Only
- •Average 15 Words per Sentence
- •As Short as Possible – Avoid Extra Words
- •2 – 3 Lines per Paragraph Maximum
Grammar Perfect
- •Using Spell Checker
- •Check for Simple Sentences
- •Use the Active Voice
- •Use of Punctuation
- •Use of Emoticons
- •Use of Text Talk
Formatting your Email Message
- •Email Style
- •Writing the Email
- •Selecting Your Format Settings
- •Choose the Right Font
- •Select Appropriate Colours
- •Enhancing Readability
- •Avoid All Upper – or Lowercase Letters
- •Arranging Text into Vertical Lists
- •Sending Attachments with Care
Learning Outcomes
- •Master effective email structures to achieve clarity and successful communication
- •Learn to write for the reader, starting with effective subject lines
- •Make the most of 'email estate'
- •Carefully consider the email recipients
- •Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
- •Perfect grammar because it matters
- •Format messages for readability
- •Master the inbox using some core principles and email functions
Learn from Experts
Meet Your Instructors
Darla
Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.
Audrey
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Timezone
Sat, 05 December 2026
03:00 am
$450.00 USD
Fri, 26 February 2027
03:00 am
$450.00 USD
Thu, 20 May 2027
02:00 am
$450.00 USD
Tue, 03 August 2027
02:00 am
$450.00 USD