High-Stakes Conversations

High-stakes conversations are part of everyday workplace life, often involving strong emotions, differing opinions and important outcomes. This practical course helps you navigate difficult discussions, manage emotions and communicate confidently under pressure. Learn how to resolve disagreements, strengthen relationships and improve workplace performance.

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Expert-Led Online Classes

About This Course

High-Stakes Conversations

Handling difficult conversations effectively is essential for building trust, resolving disagreements and improving workplace performance. This practical course helps you navigate high-stakes conversations with confidence, understand different perspectives and communicate constructively under pressure. Learn how to address sensitive issues, hold others accountable and encourage open dialogue. Gain practical techniques to overcome communication barriers, make better decisions and strengthen team collaboration.

Investment : $450.00 USD

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3 Hours

Live online learning with an expert instructor

Small Classes

Interactive sessions with 5 to 20 participants

Certificate

Earn a certificate of completion to showcase your achievement

REACH

Access the globally recognized REACH personality assessment

What You'll Learn

Course Modules

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What is a High-Stakes Conversation

  • •What is a High-Stakes Conversation
  • •Characteristics of High-Stakes Conversations
  • •Our Response to High-Stakes Conversations
  • •Triggers for High-Stakes Conversations

My Communication Style

  • •My Communication Style
  • •How to Adapt My Style for Better Outcomes

Preparing and Conducting High-Stakes Conversations

  • •Preparing for the Conversation
  • •The High-Stakes Conversation Model
  • •Steps for High-Stakes Conversations
  • •How to hold a High-Stakes Conversation

Strategies for High-Stakes Conversations

  • •Notice when a Conversation turns High-Stake
  • •Tips for Becoming a Better Listener
  • •'You' Statements v 'I' Statements
  • •How to hold a High-Stakes Conversation

Putting it into Practice

  • •Practising Scenarios for High-Stakes Conversations

Learning Outcomes

  • •Identify the conversations that are keeping you from your desired results
  • •Speak persuasively not abrasively, no matter the topic
  • •Make it safe for others to share their honest opinions
  • •Deal with people who either clam up or blow up
  • •Gain control of your own emotional responses
  • •Disagree without being disagreeable
  • •Influence without exerting force
  • •Improve teamwork, productivity and effectiveness

Learn from Experts

Meet Your Instructors

Darla

Darla

Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.

Timezone

Fri, 30 October 2026

03:00 am

$450.00 USD

Wed, 20 January 2027

03:00 am

$450.00 USD

Sat, 20 March 2027

02:00 am

$450.00 USD

Wed, 02 June 2027

02:00 am

$450.00 USD