Seeing Objections as Opportunities
- •Translating the Objection to a Question
- •Translating the Objection to a Reason to Buy
- •Case Study
Overcoming Objections Sales Training
Turn sales objections into opportunities and build confidence in every customer conversation. This practical course helps you understand customer concerns, respond to objections effectively and overcome common sales challenges. Learn techniques to strengthen customer relationships, improve sales performance and achieve better business outcomes.
Expert-Led Online Classes
About This Course
Develop the confidence and skills to handle sales objections effectively, address customer concerns and turn challenges into valuable sales opportunities. This practical, interactive course helps you identify the root causes of objections, uncover unspoken concerns and find common ground with customers. Learn effective communication techniques to reduce resistance, respond professionally and guide challenging conversations towards positive outcomes. Discover how to approach objections with confidence, understand customer needs and build trust throughout the sales process. Gain practical strategies to overcome sales barriers, strengthen customer relationships and improve your ability to close sales successfully.
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
Finding a Point of Agreement
- •Outlining Features and Benefits
- •Identifying Your Unique Selling Position
- •Agreeing with the Objection to Make the Sale
- •Case Study
Have the Client Answer Their Own Objection
- •Understand the Problem
- •Render It Unobjectionable
- •Case Study
Unvoiced Objections
- •How to Dig up the “Real Reason”
- •Bringing Their Objections to Light
- •Case Study
Learning Outcomes
- •Understand the factors contributing to customer objections
- •Learn how to overcome objections with a set of specific strategies
- •Practise the different strategies for overcoming objections
- •Learn how to dig up the "real reason" behind objections
Learn from Experts
Meet Your Instructors
Troy
Troy is an experienced Facilitator and Leadership Trainer with more than 20 years’ experience working with organisations across Australia. He specialises in communication, customer service, leadership, negotiation, conflict resolution, presentation skills and time management. Known for his engaging and practical facilitation style, Troy helps participants build confidence and develop skills they can immediately apply in the workplace. He holds qualifications in Training and Assessment, Customer Contact, Frontline Management and Retail Management and is DiSC, REACH LX and FISH! accredited.
Darla
Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.
Audrey
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Timezone
Sat, 21 November 2026
03:00 am
$450.00 USD
Fri, 22 January 2027
03:00 am
$450.00 USD
Fri, 05 March 2027
03:00 am
$450.00 USD
Wed, 07 April 2027
02:00 am
$450.00 USD