PPA - Identifying Difference as Opportunities

Improve productivity, proactivity and quality by recognising strengths and identifying opportunities for growth. This practical, interactive workshop helps you build a positive mindset, develop greater self-awareness and understand customer needs. Gain actionable strategies to strengthen performance, improve relationships and create more meaningful customer experiences.

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Expert-Led Online Classes

About This Course

PPA - Identifying Difference as Opportunities

Develop the skills to recognise your strengths, identify areas for improvement and support personal and professional growth. This practical, interactive course helps you build greater self-awareness, apply strengths-based development techniques and encourage the growth of others. Learn how to recognise employee contributions, practise gratitude and create a more positive, supportive workplace environment. Explore practical techniques to understand customer perspectives, identify their needs and demonstrate empathy throughout the customer journey. Gain actionable strategies to improve individual performance, strengthen team engagement, build meaningful relationships and deliver more positive customer experiences.

Investment : $450.00 USD

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3 Hours

Live online learning with an expert instructor

Small Classes

Interactive sessions with 5 to 20 participants

Certificate

Earn a certificate of completion to showcase your achievement

REACH

Access the globally recognized REACH personality assessment

What You'll Learn

Course Modules

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The Strength of Diversity and the Diversity of Strengths

  • •Welcome Recognising your Strengths and Preferences
  • •Your REACH Profile
  • •Your Leading Dimensions Profile
  • •Reflection

Strengths Based on Management

  • •Spotting the Strengths in Others
  • •Developing Strengths
  • •Dealing with Weaknesses
  • •Reflection

The Power of Gratitude

  • •What the Research Says
  • •Creating a Culture of Gratitude
  • •Cultivating your own Personal Habit of Gratitude
  • •Reflection

Customer Stories

  • •What We Exchange with Customers
  • •Customer Empathy –what do you really do for your customers?
  • •Reflection

Reflections

    Learning Outcomes

    • •Engage and Develop People
    • •Self-Development
    • •Outcome Orientation
    • •Value Diversity
    • •Deliver Results
    • •Increased Collaboration
    • •Solve Problems
    • •Engagement and Performance
    • •Influence and Negotiation
    • •Communicate Effectively

    Learn from Experts

    Meet Your Instructors

    Darla

    Darla

    Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.

    Timezone

    Wed, 02 December 2026

    03:00 am

    $450.00 USD

    Wed, 17 February 2027

    03:00 am

    $450.00 USD

    Wed, 28 April 2027

    02:00 am

    $450.00 USD

    Thu, 08 July 2027

    02:00 am

    $450.00 USD