Prospecting
- •Turning Leads into Sales
- •BANT - Qualifying Leads
- •Keys to Successful Prospecting
- •Your Prospecting Success
- •Reflection
Sales Training
Develop the confidence to identify sales opportunities, understand customer needs and close deals effectively. This practical course helps you ask better questions, handle objections and present tailored solutions that demonstrate value. Build customer trust, strengthen sales conversations and achieve better results.
Expert-Led Online Classes
About This Course
Improve sales performance by turning more opportunities into successful deals and building stronger, longer-lasting customer relationships. This practical, interactive course helps you uncover customer needs through effective questioning, recognise buying signals and respond confidently to objections. Learn how to communicate value, build customer trust and guide conversations towards purchasing decisions. Develop strategies to increase conversions, encourage repeat business and generate referrals that support sustainable sales growth.
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
Building Rapport
- •The Rapport Transition
- •Establishing Personal Rapport
- •Your Ability to Build Rapport
- •Reflection
Discovering Needs
- •Asking the Right Questions
- •Earning Trust Through Listening
- •Your Ability to Discover Needs
- •Reflection
Overcoming Objections
- •Does Objection = Rejection?
- •Types of Objections
- •4 Steps to Responding to Objections
- •Your Ability to Handle Objections
- •Reflection
Learning Outcomes
- •Know how to generate leads, qualify them and convert them into sales
- •Know how to build rapport and transition out of it
- •Use the right questions to discover needs
- •Know how to earn trust through listening
- •Know how to respond to and overcome objections
Learn from Experts
Meet Your Instructors
Troy
Troy is an experienced Facilitator and Leadership Trainer with more than 20 years’ experience working with organisations across Australia. He specialises in communication, customer service, leadership, negotiation, conflict resolution, presentation skills and time management. Known for his engaging and practical facilitation style, Troy helps participants build confidence and develop skills they can immediately apply in the workplace. He holds qualifications in Training and Assessment, Customer Contact, Frontline Management and Retail Management and is DiSC, REACH LX and FISH! accredited.
Darla
Darla is a dynamic and energetic Corporate Trainer with more than 25 years’ experience in training, leadership and professional development. Having trained thousands of business professionals, she specialises in building practical “Power Skills” including effective communication, emotional intelligence, leadership, presentation skills, collaboration and conflict management. With extensive experience designing and facilitating corporate training programs, Darla has worked across areas including leadership, sales strategy, effective communication, conflict resolution, personality styles, customer service and business writing. She has a particular talent for taking topics that can sometimes feel “dry” and turning them into engaging, interactive learning experiences that are relevant and easy to apply in the workplace. Darla holds a Master’s Degree in Adult Education from Boston University and is REACH certified. Her facilitation style combines energy, creativity and practical application, creating memorable learning experiences that encourage participants to build confidence, try new approaches and put their new skills into action.
Audrey
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Timezone
Tue, 24 November 2026
03:00 am
$450.00 USD
Sat, 23 January 2027
03:00 am
$450.00 USD
Wed, 24 March 2027
02:00 am
$450.00 USD
Thu, 17 June 2027
02:00 am
$450.00 USD