Build the confidence to handle telephone calls professionally and deliver a positive customer experience. This practical course helps you use effective greetings, listen actively, ask the right questions and respond clearly to customer enquiries. Learn how to manage difficult calls, handle complaints and confirm next steps while building customer trust and representing your organisation professionally.
Expert-Led Online Classes
Develop the confidence and communication skills to handle business telephone conversations professionally and deliver excellent customer service. This practical, interactive course helps you improve your telephone voice, choose appropriate language and use effective questioning and active listening techniques to understand customer needs. Learn how to manage difficult callers, respond calmly to complaints and maintain control of conversations. Explore techniques for leaving clear, professional voicemail messages and guiding calls towards positive outcomes. Gain practical skills to communicate clearly, resolve enquiries efficiently and create a positive, lasting impression of your organisation with every call.
Investment : $450.00 USD
Live online learning with an expert instructor
Interactive sessions with 5 to 20 participants
Earn a certificate of completion to showcase your achievement
Access the globally recognized REACH personality assessment
What You'll Learn
Learn from Experts
Amanda is an International Coach, Facilitator and Trainer who is passionate about helping people become Telephone Skills Superstars. As a graduate of Disney Institute specialising in Quality Service - you know Amanda is not just going to set the bar high, but as high as it can go! She has spent that last 5 years working with groups and individuals to create magical customer experiences for their clients through the principles of great service, next-level communication skills and turning those “bad customer services experiences” into amazing ones. She is also a Certified Reach Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.
Caroline is an experienced international Facilitator and ICF Certified Coach with more than 25 years’ experience across coaching, leadership development, business development and education. Bilingual in English and French, she has supported thousands of people across Europe and North America. Specialising in Emotional Intelligence, communication, leadership, public speaking and conflict resolution, Caroline brings an engaging and people-focused approach to her sessions. She holds a Master’s Degree in Business Management and certifications in Emotional Intelligence, Integral Coaching and Non-Violent Communication.
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Timezone
Tue, 08 December 2026
03:00 am
Tue, 23 February 2027
03:00 am
Sat, 10 April 2027
02:00 am
Tue, 25 May 2027
02:00 am