Customer Diversity
- •Cultural Diversity and the Global Customer
- •A Considered Approach
- •Generational Differences
- •Serving Different Generations
Customer Service Training
Develop the skills to deliver exceptional customer service and build stronger customer relationships. This practical course helps you understand customer needs, communicate effectively and exceed expectations. Gain essential techniques to improve customer satisfaction, create positive experiences and contribute to a customer-focused workplace.
Expert-Led Online Classes
About This Course
Deliver exceptional customer experiences that build trust, strengthen relationships and encourage repeat business. This practical, interactive course helps you develop essential customer service skills, from communicating confidently in person and over the phone to anticipating customer needs and managing difficult situations professionally. Learn how to create positive interactions, adapt your approach and consistently deliver on customer expectations. Gain practical techniques to improve customer satisfaction, build loyalty and create lasting customer relationships. Through engaging, instructor-led training, you'll develop the confidence and skills to provide more effective, customer-focused service in everyday workplace situations.
Investment : $450.00 USD
3 Hours
Live online learning with an expert instructor
Small Classes
Interactive sessions with 5 to 20 participants
Certificate
Earn a certificate of completion to showcase your achievement
REACH
Access the globally recognized REACH personality assessment
What You'll Learn
Course Modules
We Choose to Serve
- •Do we Choose to Serve?
- •Customer Empathy
- •Is Replacing Customer Service with Robots a Good Idea?
- •Stepping Into Your Customer's Shoes
- •Principles of Great Service
- •How Well do You Apply the Principles of Great Service?
Communication – the Key to Great Service
- •Listening
- •Active Listening
- •Writing
- •Written Communication
- •Personal Style
- •How Personal Style Influences Customer Service
Learning Outcomes
- •Understand customer diversity
- •Explore the principles of great service
- •Apply critical communication skills
- •Learn lessons from your most difficult customers
Learn from Experts
Meet Your Instructors
Amanda
Amanda is an International Coach, Facilitator and Trainer who is passionate about helping people become Customer Service Superstars. As a graduate of Disney Institute specialising in Quality Service - you know Amanda is not just going to set the bar high, but as high as it can go! She has spent that last 5 years working with groups and individuals to create magical customer experiences for their clients through the principles of great service, next-level communication skills and turning those “bad customer services experiences” into amazing ones. She is also a Certified REACH Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.
Jackie
Jackie is a customer service master. In both her corporate experience and decades of entrepreneurial business building Jackie has perfected the art of building rapport with customers to help build connections that keep them coming back over and over again. Jackie believes that customer trust is built on the intentional connection and relationship you choose to build with them.
Caroline
Caroline is an experienced international Facilitator and ICF Certified Coach with more than 25 years’ experience across coaching, leadership development, business development and education. Bilingual in English and French, she has supported thousands of people across Europe and North America. Specialising in Emotional Intelligence, communication, leadership, public speaking and conflict resolution, Caroline brings an engaging and people-focused approach to her sessions. She holds a Master’s Degree in Business Management and certifications in Emotional Intelligence, Integral Coaching and Non-Violent Communication.
Audrey
Audrey is an accomplished Facilitator and Trainer with more than 20 years’ experience helping people strengthen the essential interpersonal and communication skills they need to succeed in the workplace. Known for her highly interactive, participant-centred approach, Audrey has a real talent for taking complex concepts and turning them into practical, easy-to-understand learning experiences that participants can immediately apply back at work. She brings extensive expertise across communication, leadership, emotional intelligence, customer service, conflict management, facilitation, presentation skills and workplace effectiveness. With an impressive range of training certifications, including Master Facilitator, DiSC, G.R.O.W, Franklin Covey, LEGO Serious Play and Thomas-Kilmann Conflict Management, Audrey brings both depth and energy to every session. Having worked across industries ranging from financial services and technology to healthcare, government, higher education and manufacturing, she knows how to engage diverse audiences and create learning experiences that are practical, relevant and memorable.
Timezone
Sat, 12 December 2026
03:00 am
$450.00 USD
Fri, 26 February 2027
03:00 am
$450.00 USD
Fri, 02 April 2027
02:00 am
$450.00 USD
Wed, 19 May 2027
02:00 am
$450.00 USD