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Course Description

Active Listening Training - The secret of great communicators!

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth or can be customised and delivered at your chosen location.

Course Summary

Course Outline (PDF)
  • 3-hour online instructor-led course
  • Live Online interactive session with an internationally experienced Expert Trainer
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Globally recognized REACH profiling tool

$USD350.00 per person

Expert Trainers



As a highly experienced coach and facilitator, Darren understands the critical importance of being able to effectively influence key internal and external stakeholders to drive key business outcomes. This requires advanced communication skills, in particular, active listening skills. To be able to not only hear what a person is saying, but to listen and understand, is what great communicators do, and Darren will lead you through practical and effective strategies to help you improve your ability to communicate more effectively, as well as increasing your influence.



As an experienced corporate trainer, facilitator and business owner, Joseph has successfully worked with many MD's, CEO's, senior managers, politicians, frontline and sales professionals. His aim has always been to assist businesses achieve their Strategic goals and develop a competitive edge; in addition to raising the team’s effectiveness by focusing on communication and emotional intelligence.

Joseph's qualifications include a Master of Business with triple major (Applied Social Psychology, Marketing and Business Development) from Victoria University (Melbourne), Certificate IV in Training and Assessment (TAE40116) and First Impressions Image Consultancy Certificate (UK).

Joseph has a passion for helping teams and individuals achieve results and improving their effectiveness through practical, easy-to-implement Neuroscience based techniques and the fostering of new habits.

With a proven track record and impeccable reviews and results, your team's learning and development will be in great hand. Joseph's dynamic and personable style will keep your team captivated and learning throughout the session.

Your Learning Outcomes

Course Outcomes graphic
In this course participants will learn to:
  • Engage more effectively through actively listening
  • Understand the difference between ‘hearing’ and ‘listening’
  • Learn the techniques to listen actively
  • Increase their awareness of communication behaviours
  • Understand how emotions effect their ability to listen
  • Learn to paraphrase and restate for clarification
  • Be able to manage and encourage constructive collaboration

Course Outline

1. Getting Started
  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans
2. How Well Do You Actively Listen?
  • Group Activity
3. What Affects Listening?
  • What Affects Listening?
  • Things That Prevent Us From Listening
  • Listen – Really Listen – Using Minimal Encouragers
  • Why Use Minimal Encouragers?
4. Determine Your Communication Behaviours
  • REACH and Communication Styles
  • Step 1: Increase your awareness and adaptability
  • Step 2: Adapt your approach
5. Verbal Communication Skills
  • Listening and Hearing; They Aren’t The Same Thing
  • Focused Listening
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Clarifying Questions
  • Body Language
6. High Emotion - Low Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions
7. Tips and Tricks to Manage a Brainstorming Environment
  • Tips and Tricks
8. Wrapping Up
  • Words from the Wise
  • Action Plans