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Course Description

Dealing With Difficult People in the Workplace

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.

In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions.

These courses are facilitated in English, and are open to people from different industries in all countries especially across The United States, Singapore, Malaysia, and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Summary

Course Outline (PDF)
  • 3-hour online instructor-led course
  • Live Online interactive session with an internationally experienced Expert Trainer
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Globally recognized REACH profiling tool

$USD450.00 per person

Expert Trainers



Amanda is an International Coach, Facilitator and Trainer who is passionate about helping people helping her participants deal with difficult people in their workplaces. She believes that anything can be achieved with a bit of curiosity and a smile!

She has spent that last 5 years working with groups and individuals to understand people and why they behave the way they do and in turn be able to deal with workplace conflicts that arise from this.

She is also a Certified Reach Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.



James is an experienced professional. Since 2000 he has worked in the research sector, the Australian Public Service and the private sector (including Apple and various consulting/training firms): researching, collaborating, facilitating and training. He approaches his work with an enthusiasm and passion that positively influences colleagues and clients.

James now specialises in adult professional development. Having worked in and managed in large and small organisation across different sectors James has worked with a wide variety of personalities. He uses this experience now to train people in how to manage people and relationships at work not matter how senior you are. Through practical learning in a safe environment you will learn constructive ways of working with difficult people that is productive and positive.

He prides himself on facilitating diverse groups to achieve their goals by creating a safe environment for productive, authentic learning. He uses music, photography, games, and most importantly - his wide range of experience in virtual and face to face training rooms.



Derrick is a highly sought after trainer and facilitator in Dealing With Difficult People in the Workplace both in the public and private sectors. His qualifications and experience have come from nearly 30 years of practical real-world roles. His career began as an aircraft mechanic where he progressed into management and led diverse teams in a busy maintenance environment as well as working in a change management environment. These roles involved dealing with various cultures, levels of seniority, experience, background and diverse work environments ensuring both organisational and individual needs were met.



Dr. Mansoor Soomro is a researcher, executive educator, and corporate trainer. He believes in the maxim that 'people are different rather than difficult'. He is an accomplished professional with over 13 years of work experience, drawing from 3 diverse industries- corporate sector, training & development sector, and academic sector. As a corporate trainer and executive educator, he loves developing people and accelerating organizations. His training style is unmatched due to his solid and practical industry knowledge. He has trained over 30,000 individuals from around 75 companies in more than 12 countries. He has been invited by 35 universities and has given more than 50 media appearances internationally. In the past, he served in various international leadership roles with the global engineering giant- SIEMENS. He is a certified HRDF Trainer (Malaysia), certified REACH Practitioner (USA), certified LDP Trainer (Australia) and certified Business Edge-IFC Trainer (World Bank).

Your Learning Outcomes

Course Outcomes graphic

After completing this course, participants will have learned to:

  • Identify root causes of difficult behaviour
  • How to approach and manage difficult people
  • Understand particular types of Behaviour
  • How to deal with Passive and Aggressive Behaviour
  • Dealing with workplace conflicts

Course Outline

1. It all starts with me
  • My Profile
  • My Response
  • Reflection
2. Communication is Key
  • Dealing with Passive and Aggressive Behaviour
  • Responding Assertively
  • Reflection
3. Dealing with Particular Behaviours
  • Bullies
  • Discrimination
  • Gossips
  • Dealing with Particular Types of Behaviour
  • Reflection
4. Self-Preservation
  • Monitoring signs of stress
  • Allies and Mentors
  • Tips for Dealing with Challenging People
  • Reflection