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In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations in Australia overlook the etiquette framework that should be in place when using this very important business communications tool.
The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office. We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
Course SummaryCourse Outline (PDF)
- 3-hour online instructor-led course
- Live Online interactive session with an internationally experienced Expert Trainer
- Small classes, average 5 people, max 20
- Certificate of Completion (always available in the App)
- Comprehensive courseware available in the App
- Globally recognized REACH profiling tool
$USD350.00 per person
Your Learning Outcomes
In this course you will:
1. Create Structure for Success
- ! High Importance vs Low Importance
- Introduction – Body – Conclusion
- Time Delays
2. Rules of Thumb
- Effective Subject lines: Tell Me What You Need
- One Page View Only
- Average 15 Words per Sentence
- As Short as Possible – Avoid Extra Words
- 2 – 3 Lines per Paragraph Maximum
3. Grammar Perfect
- Using Spell Checker
- Check for Simple Sentences
- Use the Active Voice
- Use of Punctuation
- Use of Emoticons
- Use of Text Talk
4. Formatting your Email Message
- Email Style
- Writing the Email
- Selecting Your Format Settings
- Choose the Right Font
- Select Appropriate Colours
- Enhancing Readability
- Avoid All Upper – or Lowercase Letters
- Arranging Text into Vertical Lists
- Sending Attachments with Care
Our trainer was great in engaging the team to talk.
Lynn was great, the way that she delivered the content was interesting and engaging.
- Clarendon Homes
The course is so great that it has broadened and improved my computer skills and know the appropriate words to use when dealing with costumers and work colleagues.
Overall the course was really good. Anne was very friendly and built a great rapport with all of my class. Thanks Ann for being a great trainer for the AirRoad staff. Look forward to having you back sometime.
Overall it was a great learning experience for me and helps me a lot how to send email with great response and respect.
Well presented course. I found it very helpful as a refresher for emails; to help sort and prioritise , being mindful of my audience.
Karen is a very enthusiastic trainer & I can tell she enjoys what she does. She kept the training interesting & engaging, I learnt a lot!
Our trainer was knowledgeable , enthusiastic and delivered quality answers to all our questions, gave great examples for us to relate to.
- ADA Pty Ltd
The trainer was lovely and very personable. Would highly recommend her.
- Dimple Care
The training session went very well and the trainer delivered the session in a very effective way.