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Course Description

Email Etiquette Training

In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations in Australia overlook the etiquette framework that should be in place when using this very important business communications tool.

The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Summary

Course Outline (PDF)
  • 3-hour online instructor-led course
  • Live Online interactive session with an internationally experienced Expert Trainer
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Globally recognized REACH profiling tool

$USD350.00 per person

Your Learning Outcomes

Course Outcomes graphic

In this course you will:

  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Master the inbox using some core principles and email functions

Course Outline

1. Create Structure for Success
  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays
2. Rules of Thumb
  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum
3. Grammar Perfect
  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk
4. Formatting your Email Message
  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care

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