Course Description
This three-hour, instructor-led Emotional Intelligence Training Course helps participants understand emotions and manage their responses more effectively in workplace situations. Participants will explore self-awareness, empathy, social awareness, resilience and emotionally intelligent communication. The course also examines cultural differences in emotional expression, positive influence, emotional dishonesty and how emotional intelligence supports effective leadership. Delivered live online by an experienced trainer, this practical EQ course is suitable for employees, managers and leaders who want to build stronger workplace relationships and handle challenging situations confidently.
Course Summary
- 3-hour online instructor-led course
- Live Online interactive session with an internationally experienced Expert Trainer
- Small classes, average 5 people, max 20
- Certificate of Completion (always available in the App)
- Comprehensive courseware available in the App
- Globally recognized REACH profiling tool
$USD450.00 per person
Your Learning Outcomes
After completing this course participants will have learned how to:
- Know how to read emotions
- Understand your own level of emotional intelligence
- Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
- Understand resilience and how to build it
- Understand social awareness and empathy and how to be more empathic and socially aware
- Understand how different cultures respond to and display emotions
- Know how to influence others positively
- Know how to have emotionally intelligent conversations
- Understand manipulation and emotional dishonesty and how to avoid it
- Understand how to lead with emotional intelligence
Course Outline
1. Understanding Emotional Intelligence
- The Power of Emotions
- The Limbic System
2. Self-Awareness
- Tuning In to Your Own Emotions
- Johari Window
3. Self-Regulation
- Self-Control
- PPR Framework
- Emotional Agility
4. The Emotion of Others
- Emotional Cues
- Responding with CARE
Reviews
Candy was an outstanding trainer who provided an amazing amount of information, examples and self-awareness activities; demonstrating the vast amount of experience she has in her field. She made me feel incredibly comfortable and was an absolute.
- Westpac
Your trainer was great at building rapport, he was interesting and engaging. The training was great as a foundational course on emotional intelligence. I had a really lovely day and felt comfortable in the group and in the facilitation style of the trainer who has an obvious passion for his craft. Well done!
- Child Safety and Disability Services
Anne was brilliant. The way in which she conducted herself and facilitated debate was unbelievable. Her knowledge on EQ and ability to answer our questions was great.
- Green Building Council of Australia
This was the most engaging training I've ever attended. The trainer was very knowledgeable and responsive to the group's needs. The separation of the group into their personal style and then talking through each of the styles and how they interacted with the other styles - was very good and the most effective part of the course. One of the best "fit to task" trainers I have had in Justice courses. Respectful of participants, patient, personable.
- Dept. of Justice and Attorney-General
The course overall was excellent and very helpful within our workplace with so many different personalities and dealing with families within our community. Angie the trainer was brilliant and the time just flew. She really tuned into us as a group.
- Heritage Pre School
Most useful: The discussions during the course focuses on tools and techniques to resolve the problems identified with EQ rather than just identifying/classifying people. Also appreciated that the trainer highlights that the most important is to practice the tools and techniques and to allow mistakes and learn from them.
- Woodside
Expert Trainers
Amanda
Amanda is an International Coach, Facilitator and Trainer who is passionate about helping people take control of their lives through Emotional Intelligence. She believes that understanding yourself and others through Emotional Intelligence can change everything!
She has spent that last 5 years working with groups and individuals to understand where they personally stand in terms of Emotional Intelligence, how to read the emotions of others and a wide variety of skills to empower them to be Emotional Intelligence Superstars.
She is also a Certified Reach Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia, meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.
James
James is a highly experienced corporate trainer specialising in leadership development and communication skills. His practical knowledge and insight were gained from 20 years in senior executive positions leading high-performing teams in the Asia Pacific region. Over the course of his career, James experimented with different methods and ideas to find the best ways to build mutual trust, influence and persuade others, and to collaborate effectively to get things done. His first-hand knowledge in how to apply emotional intelligence to everyday workplace situations is instructive, as well as effective in bringing about transformational change. James holds a bachelor’s degree in Social Studies and a Graduate Certificate in Leadership with Professional Practice credentials in Leading and Developing People, Communication, Teamwork, and Driving Strategic Results.
James
James is an experienced professional. Since 2000 he has worked in the research sector, the Australian Public Service and the private sector (including Apple and various consulting/training firms): researching, collaborating, facilitating and training. He approaches his work with an enthusiasm and passion that positively influences colleagues and clients.
James now specialises in adult professional development. Understanding your own emotional intelligence is an ability that will enable you to develop professionally and have positive effects on those that work with you. Though this course James will help you to develop a language that describes your emotional states so that you can more confidently assess the emotional intelligence of others and communicate better. By understand your self first you will be able to adapt your behaviour to work more affectively with staff and peers.
He prides himself on facilitating diverse groups to achieve their goals by creating a safe environment for productive, authentic learning. He uses music, photography, games, and most importantly - his wide range of experience in virtual and face to face training rooms.
Sanet
Emotional Intelligence is very personally focused and people often approach the session with trepidation and uncertainty. Sanet provides a safe and accepting learning environment, putting people at ease. Sanet has been working in the personal and professional development field for more than 10 years and as a qualified Life Coach and Self-esteem Practitioner draws on personal and professional experience to incorporate stories to reinforce strategies. She shows true empathy while engaging in robust conversations to ensure awareness and fresh insight.
Sanet has extensive experience presiding over disciplinary enquiries in the workplace and understands the importance of regulating your own emotions in high stress situations while remaining socially aware and demonstrating empathy.
Derrick
For over 20 years Derrick has been delivering career advancement development and training programs to clientele and has been an accredited REACH certified practitioner (originally Leading Dimensions Profiling (LDP)) for over 8 years. The REACH ECO System allows people to develop self-awareness, one of the core skills required to practice EQ and then grow their ability to manage their response. Combining this with over 30 years of experience managing, and leading teams in a technical workforce Derrick can offer real-world knowledge to help them to communicate more effectively, succeed at work and lead with emotional intelligence.
Sue
Sue is experienced in delivering our 3 hour Emotional Intelligence course in a way that our participants gain an understanding of the subject as well as tips to increase their Emotional Intelligence and easy strategies to apply in the every day world.
