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Course Description

Facilitation Skills Training

Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace.  Every organisation has a need for good facilitators in almost every department.  The difference between being a good facilitator and a great facilitator requires both training and experience.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions.

These courses are facilitated in English, and are open to people from different industries in all countries especially across The United States, Singapore, Malaysia, and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Summary

Course Outline (PDF)
  • 3-hour online instructor-led course
  • Live Online interactive session with an internationally experienced Expert Trainer
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Globally recognized REACH profiling tool

$USD450.00 per person

Expert Trainers



Amanda is an International Coach, Facilitator and Trainer who is passionate about teaching others to become Facilitation Superstars. She’s got the training and experience to take you from zero to hero in no time!

She has spent that last 5 years working with groups and individuals to understand why we facilitate and what makes a great facilitator through a variety of facilitation skills and techniques.

She is also a Certified Reach Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.



James is an experienced professional. Since 2000 he has worked in the research sector, the Australian Public Service and the private sector (including Apple and various consulting/training firms): researching, collaborating, facilitating and training. He approaches his work with an enthusiasm and passion that positively influences colleagues and clients.

James now specialises in adult professional development. Having facilitated learning (and trained others in facilitation skills in technical, policy and customer environments) James now trains others to successfully develop these skills for their professional environments. He has been training facilitation skills since 2014. Through this course you will settle on your facilitation persona and choose a suite of tools and techniques that you can use to conduct authentic learning — enabling and focussing the wisdom in the room.

He prides himself on facilitating diverse groups to achieve their goals by creating a safe environment for productive, authentic learning. He uses music, photography, games, and most importantly - his wide range of experience in virtual and face to face training rooms.



Derrick began his career in facilitation over 20 years ago delivering career advancement development and leadership training programs to Defence clientele. As a lead facilitator, he’s honed his communication skills in meetings between clients and key stakeholders, providing direction and finding ways to reach mutual solutions. More recently as the Lead National Trainer Derrick led our training community of over 600 trainers both nationally and globally that supports all groups, regions and functions at PDTraining whilst also delivering over 800 courses on behalf of PDTraining.



One of Sue’s favourite workshops, Facilitation Skills are the abilities that help facilitators prepare and deliver resources and opportunities to others. In this course participants learn how to engage people while guiding the group towards the desired outcome.

Your Learning Outcomes

Course Outcomes graphic

After completing this course participants will be able to:

  • Understand the role and purpose of facilitating
  • Understand a decision-making process and how to apply De Bono’s Six Thinking Hats
  • Understand convergent and divergent thinking and when to encourage each
  • Understand how to exercise control when facilitating and how to deal with challenges
  • Understand how to facilitate virtually and the challenges that this brings

Course Outline

1. Making Decisions
  • Tell Me Again, Why are We Here?
  • Divergent and Convergent Thinking
  • Building Consensus and Inclusive Solutions
  • Reflection
2. Maximising Interaction
  • Exercising Control
  • Encouraging Participation
  • Dealing with Challenges
  • Reflection
3. Virtual facilitation
  • Preparation
  • Technology
  • Maintaining Engagement
  • Reflection