Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques. Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity and increase loyalty to the organisation.
The PD Training Giving Constructive Feedback Training Course provides valuable knowledge and skill development which will allow you to give feedback that boosts the performance and attitude of your employees.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
Course SummaryCourse Outline (PDF)
- 3-hour online instructor-led course
- Live Online interactive session with an internationally experienced Expert Trainer
- Small classes, average 5 people, max 20
- Certificate of Completion (always available in the App)
- Comprehensive courseware available in the App
- Globally recognized REACH profiling tool
$USD350.00 per person
With over 10 years of leading successful sales teams, Darren is a leadership specialist, leadership coach, mentor and facilitator. He is also the host of ‘The Exceptional Sales Leader Podcast’, a podcast dedicated to empowering leaders to drive their leadership to an exceptional level, driving sustainable and replicable results. In this program, Darren will challenge and empower you to adapt your communication and leadership style to suit your individual team members, create an environment where feedback is not just expected, it is demanded, and provide you with solid and practical frameworks to provide effective feedback.
Dr. Mansoor Soomro is a researcher, executive educator, and corporate trainer. He believes giving constructive feedback is a skill that can be learnt. He is an accomplished professional with over 13 years of work experience, drawing from 3 diverse industries- corporate sector, training & development sector, and academic sector. As a corporate trainer and executive educator, he loves developing people and accelerating organizations. His training style is unmatched due to his solid and practical industry knowledge. He has trained over 30,000 individuals from around 75 companies in more than 12 countries. He has been invited by 35 universities and has given more than 50 media appearances internationally. In the past, he served in various international leadership roles with the global engineering giant- SIEMENS. He is a certified HRDF Trainer (Malaysia), certified REACH Practitioner (USA), certified LDP Trainer (Australia) and certified Business Edge-IFC Trainer (World Bank).
Your Learning Outcomes
After completing this course, participants will have learned to:
- Explain why feedback is essential
- Use non-verbal messages
- Interpret the speech and actions of people
- Apply a framework for providing formal or informal feedback
- Use descriptive language in delivering feedback
- Describe six characteristics of effective feedback
- Probe effectively
- Stay neutral and rational
- Be descriptive for easy understanding
- Listen, accept and change
- Provide feedback in real situations
- Understand feedback definitions and terminology
- Speak clearly
- Use communication strategies
- Understand the characteristics of effective feedback
- Receive feedback graciously
- Test the waters through role playing
1. Speaking Clearly
- Being Descriptive
- Staying Neutral
2. Communication Strategies
- Basic Skills
- Non-Verbal Messages
- Interpretation Exercise
3. Characteristics of Effective Feedback
- Six Characteristics
- Formal Feedback Framework
- Informal Feedback Framework
- State Your Case
4. Testing the Waters
- Scenario One
- Scenario Two
- Scenario Three
Our course convenor was excellent. David was responsive and flexible, adapting his course to our particular needs and he was enaging and knowledgeable. I would highly recommend this course to colleagues.