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Course Description

Minute-Taking Training

Both formal and informal meetings are taking place every day in any organization, but who is taking and recording the minutes from these meetings?

The PD Training Minute Taking Training 3-hour, live online course will enable you to understand the important role of a minute-taker as well as efficiently recording all the important information discussed.  Learn key skills like deciding what should be recorded, active listening, how to create drafts and reports, organisational skills and much more.

Are accurate records of key business decisions being recorded?  Who were the key decision makers?  Does anyone know what happened in the meeting and what decisions were made and carried?  What ideas were discussed and motioned?  Are your business units effectively implementing decisions made after the meeting?

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions.

These courses are facilitated in English, and are open to people from different industries in all countries especially across The United States, Singapore, Malaysia, and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Summary

Course Outline (PDF)
  • 3-hour online instructor-led course
  • Live Online interactive session with an internationally experienced Expert Trainer
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Globally recognized REACH profiling tool

$USD450.00 per person

Expert Trainers



Amanda is an International Coach, Facilitator and Trainer who is passionate about teaching people to be amazing communicators, including through taking amazing minutes!

She has spent that last 5 years working with groups and individuals to better understand how they and those around them communicate, active listening and the skills required to create minutes for all kinds of situations and circumstances.

She is also a Certified Reach Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.



James is an experienced professional. Since 2000 he has worked in the research sector, the Australian Public Service and the private sector (including Apple and various consulting/training firms): researching, collaborating, facilitating and training. He approaches his work with an enthusiasm and passion that positively influences colleagues and clients.

James now specialises in adult professional development. This program will provide you with a confidence boost and tools and techniques to confidently take minutes in a wide variety of meetings—including the ones that you are responsible for. James is experienced in meetings in technical, policy and customer needs environments; in formal and in formal settings. He uses this experience to learn about your needs and address the areas where you want to develop. It is a great opportunity to learn from his experience, the theory and the other people in the program.

He prides himself on facilitating diverse groups to achieve their goals by creating a safe environment for productive, authentic learning. He uses music, photography, games, and most importantly - his wide range of experience in virtual and face to face training rooms.



Karen is an experienced minute taker and meeting chair.

She has had the opportunity to take minutes and chair meetings at international conference level (which includes simultaneous interpretation). Her experience has been in the corporate, non-profit and sporting sectors. She will not only provide great tips for minute takers, she will also provide tips for the chair of your meeting. Karen has been training the topic of minute taking for 30+ years and has trained in 27 different countries



Sanet has been facilitating face-to-face and online Minute-Taking training sessions for more than six years and brings experience in both leading, as well as taking minutes for meetings in various settings. These settings include; corporate, government, associations, projects and other semi- and informal settings. Sanet served first served as Secretary and later as President for the P&C Association for a local College and will share practical ways to improve your overall Minute-Taking skills.



Sue has delivered numerous Minute Taking workshops for PD Training and believes competent minute writing is a skill which contributes significantly to the efficiency of committees and businesses.

Good minutes distil for their readers what happened and why, and greatly facilitate the efficient progress of business.

For many people, the task of taking and writing minutes seems horrendous. It can indeed be challenging to take minutes through a long, complicated, and perhaps heated meeting. And facing numerous pages of untidy handwritten notes the next day can certainly bring on a bad attack of writer's block

Your Learning Outcomes

Course Outcomes graphic

After completing this course participants will be able to:

  • Determine how best to communicate with your Manager using the REACH profile tool
  • Develop skills in active listening, critical thinking, and organisation
  • Understand and customise meeting agreements
  • Record three types of minutes, including formal meetings, informal and action items
  • Prepare and publish minutes with perfection
  • Take minutes in interactive board meetings
  • Write drafts, proofread and organise minutes

Course Outline

1. Your Winning Style and How Best to Communicate with Your Manager
  • REACH Review – Communication Evolution Tool
  • Reflection
2. Active Listening
  • 5 Ways to Improve Your Listening Ability
  • Reflection
3. Set up for Success – Plan beforehand
  • Taking Effective Minutes Starts Before the Meeting has Even Begun
    • 1. Agenda Creation
    • Templates for Preparation
    • 2. Room Setup up for the Digital Era
    • 3. Where to Sit
    • 4. Discreet Interruption Signals
    • 5. Communication Plan
  • Reflection
4. Determine What’s Important
  • Methods of Taking Notes
    • 1. Mind Mapping
    • 2. Smart Wisdom
    • 3. WHAT-WHO-WHEN
  • Do’s and Don’ts of Taking Minutes
  • Reflection