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Course Description

PPA - Identifying Difference as Opportunities

This insightful,half-day workshop teaches participants how to identify what are their strengths, and why playing to those strengths makes a real difference in improving how people and their organisations perform. The course also recognises that human beings are not perfect and provides strategies for discovering areas for improvement and developing strategies to improve.

In addition to becoming more self-aware, participants will also learn to identify and encourage a strengths-based development in others leading to better engagement, improved well-being, reduced stress and greater life satisfaction overall.

Participants also review how research has proven that the simple act of expressing gratitude is a powerful means of making employees feel valued. The course will give participants an understanding of how to create a culture of gratitude and how as individuals they can cultivate their own personal habit of gratitude.

Organisations exist to serve others. The course gives participants a simple and effective tool to ‘get into the shoes’ of their customers to understand what they are thinking and feeling in their customer journey, and how to express empathy with thier customers.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions.

These courses are facilitated in English, and are open to people from different industries in all countries especially across The United States, Singapore, Malaysia, and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

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Course Summary

Course Outline (PDF)
  • 3-hour online instructor-led course
  • Live Online interactive session with an internationally experienced Expert Trainer
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Globally recognized REACH profiling tool

$USD450.00 per person

Expert Trainers



With over 10 years of leading successful sales teams, Darren is a leadership specialist, leadership coach, mentor and facilitator. He is also the host of 'The Exceptional Sales Leader Podcast', a podcast dedicated to empowering leaders to drive their leadership to an exceptional level, driving sustainable and replicable results. Darren recognises the need to build diverse & inclusive teams in today’s business environments, and how this diversity and inclusion can become a clear market differentiator. In this program, Darren will challenge you to consider your existing team structure, and develop specific strategies to embrace diversity and inclusion, to separate you, and your team, from the competition.

Your Learning Outcomes

Course Outcomes graphic
This Course will provide practical skills and techniques to help people improve their workplace performance in the following areas:

  • Engage and Develop People
  • Self-Development
  • Outcome Orientation
  • Value Diversity
  • Deliver Results
  • Increased Collaboration
  • Solve Problems
  • Engagement and Performance
  • Influence and Negotiation
  • Communicate Effectively

Course Outline

1. The Strength of Diversity and the Diversity of Strengths
  • Welcome
  • Recognising your Strengths and Preferences
  • Your REACH Profile
  • Your Leading Dimensions Profile
  • Reflection
2. Strengths Based on Management
  • Spotting the Strengths in Others
  • Developing Strengths
  • Dealing with Weaknesses
  • Reflection
3. The Power of Gratitude
  • What the Research Says
  • Creating a Culture of Gratitude
  • Cultivating your own Personal Habit of Gratitude
  • Reflection
4. Customer Stories
  • What We Exchange with Customers
  • Customer Empathy –what do you really do for your customers?
  • Reflection
5. Reflections