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Course Description

Supervising Others Training

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervision, will benefit from our 1-day course developed for managers and supervisors in Australia.

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions.  

These courses are facilitated in English, and are open to people from different industries in all countries especially across The United States, Singapore, Malaysia, and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Summary

Course Outline (PDF)
  • 3-hour online instructor-led course
  • Live Online interactive session with an internationally experienced Expert Trainer
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Globally recognized REACH profiling tool

$USD350.00 per person

Expert Trainers



Amanda is an International Coach, Facilitator and Trainer who is passionate about empowering others to be amazing supervisors, managers and leaders.

She has spent that last 5 years working with groups and individuals to get the best out of their teams through leadership skills, delegation, decision making, problem solving and time management.

She Masterminds regularly with a group of Disney Leaders, from VP’s to Disney Institute Facilitators and is a leader in her own right in the Popular Culture Space.

She is also a Certified Reach Practitioner and is a graduate of Mastery University (Business & Life Mastery) through Success Resources Australia meaning she has the qualifications and experience to ensure participants get the best possible outcomes during their time together.



James is a highly experienced corporate trainer specialising in leadership development and communication skills. His practical knowledge and insight were gained from 20 years in senior executive positions leading high-performing teams in the Asia Pacific region. Working with people from diverse cultural backgrounds cultivated his ability to build trust, influence and persuade others, and to collaborate effectively to get things done. James has delivered more than 300 courses for PD Training clients in financial services, public administration, utilities, healthcare, tertiary education, professional services, and information media and telecommunications. His subject-matter expertise and engaging training style have delivered measurable results and appreciative acknowledgement from clients. James holds a bachelor’s degree in Social Studies and a Graduate Certificate in Leadership with Professional Practice credentials in Leading and Developing People, Communication, Teamwork, and Driving Strategic Results.



James is an experienced professional. Since 2000 he has worked in the research sector, the Australian Public Service and the private sector (including Apple and various consulting/training firms): researching, collaborating, facilitating and training. He approaches his work with an enthusiasm and passion that positively influences colleagues and clients.

James now specialises in adult professional development. This program will provide you with a range of theoretical approaches with practical applications to manage others in current, diverse professional environments. With remote working and diverse staff needs and expectations commonplace. James’ experience across the sectors mentioned above enables him to deliver a program that is widely relevant and informative.

He prides himself on facilitating diverse groups to achieve their goals by creating a safe environment for productive, authentic learning. He uses music, photography, games, and most importantly - his wide range of experience in virtual and face to face training rooms.



Sanet was promoted to her first managerial role early in her career and without any formal management and leadership training, at that stage; she was literally thrown into the ‘deep end’. She has since completed management qualifications with the University of South Africa as well as the Gordon Institute of Business Science and is passionate about working with people transitioning into leadership and management. Sanet has more than 20 years practical experience and openly shares her successes and lessons learnt thereby making the session practical, interactive and relatable.



In her first management position decades ago, Jackie was thrown into the deep end of the supervisory pool when she was placed over a team that had 15 or more years of experience than she had. Not only did she figure out the best way to swim by winning over others on her team, but she has since spent years showing other inexperienced supervisors how to do the same.  Jackie is a John Maxwell Certified Leadership Trainer, a specialist in Communication Styles, and a master of helping managers learn to lead in times of change as a Change Cycle Certified trainer.



Derrick is a highly sought after trainer and facilitator in Leadership and Supervision both in the public and private sectors. His qualifications and experience have come from nearly 30 years of practical real-world roles. His career began as an aircraft mechanic where he progressed into management and led diverse teams in a busy maintenance environment goal setting, task prioritisation and delegation whilst dealing with various cultures, levels of seniority, experience, background and diverse work environments ensuring both organisational and individual needs were met.

Your Learning Outcomes

Course Outcomes graphic

By the end of this course, participants will be able to:

  • Set clear expectations for team members
  • Master techniques to delegate effectively and confidently
  • Develop approaches for conducting formal feedback sessions
  • Provide informal, constructive feedback
  • Establish conflict resolution strategies

Course Outline

1. Communicating to your Team
  • REACH Review – Communication Evolution Tool
  • Adjusting Your Style for a Better Approach
  • Reflection
2. Successful Delegation
  • 10 Rules for Successful Delegation
  • Degrees of Delegation
  • Troubleshooting Delegation
  • Reflection
3. Art of Feedback
  • Types of Feedback
  • 3 Stages to Receiving Feedback
  • 5 Top Tips to prepare yourself to provide feedback
  • Feedback Delivery Tools
  • Difficult Feedback
  • Seeking Feedback
4. Managing Conflict
  • Tuckman and Jensen Four Phase Model
  • Team Development Stages
  • Using a Conflict Resolution Process
  • Alternate Techniques
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team